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By Rogerio Feital S. Pinto

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Additional resources for Assessing sector institutions: lessons of experience from Zambia's education sector

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Conduct on Orientation Seminar on the concept and method of the SIA for participants in the Field Reviews. * Unlike client/beneficiary surveys, which canvas users of a given public service, the surveys conducted under stakeholder analysis collect inputs from civil servants providing the service or involved in support functions that enable services to be provided and from representatives of stakeholders of the sector agencies, along with a small sample of beneficiaries. The results of those surveys are then fed back to participants at the SIA Workshop, which usually includes those responding to the survey.

Sylvie Lelievre and Liliana Cruz de Kostner provided high quality desk-top publishing support and Valeriana Kalb edited the document. Page vii Abstract This study presents the methodological customization of Institutional Environment Assessments (IEAs) introduced in Discussion Paper No. 252 into Sector Institutional Assessments (SIAs) and discusses the first experience with its operationalization. It describes the SIA, how it is actually being conducted in the education sector of Zambia, and discusses what lessons are being learned.

It may also serve as a diagnostic tool in a given sector in the context of a government-wide institutional or civil service reform program. The end product of an SIA is a consensually derived Action Plan containing measures and identifying those responsible to carry them out. SIAs are appropriate when there is a high level of commitment to genuine change on the part of the leadership of sector agencies, making them willing to accept a thorough scrutiny of their agencies' client effectiveness. It should also permit mid-level managers and involved staff to openly discuss institutional problems in a way that predisposes them to assume responsibility for institutional change.

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