Download Implementing Collaboration Technologies in Industry: Case by Bjørn Erik Munkvold PhD (auth.) PDF

By Bjørn Erik Munkvold PhD (auth.)

Collaboration applied sciences play a necessary function in sleek enterprise via supplying the infrastructure for key recommendations corresponding to collaborative trade, wisdom administration, strategy development, digital teamwork and e-learning. This e-book offers a wide-ranging evaluate of present stories from at the organisational implementation and use of those applied sciences. It makes a speciality of concepts for overcoming stumbling blocks within the implementation method, and measures that may be taken to permit powerful use. one of the key beneficial properties are:
- evaluation of the present kingdom of the world of collaboration applied sciences;
- A evaluation of empirical study and a taxonomy of implementation elements;
- Six case stories overlaying diversified collaboration applied sciences and organisational settings;
- functional options and directions for the implementation workforce.

This publication may be crucial examining for venture managers, implementation crew contributors and IT managers. it's going to even be of curiosity to a person getting to know or learning in suitable areas.

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Use patterns were found to develop slowly, and it took a long time for the users to incorporate this tool into their workday. This can also be explained by the nature of the implementation as "natural dissemination", without any formal implementation project. Despite being conceptually simple, the service still had an "aura of advanced technology" around it, imposing a threshold to initiate its use. Two different types of use were observed: • technical support and coaching, involving configuration of remote computers by the users themselves supported by a NetMeeting session, and support in the use of a 3D terrain modelling application; • "open cooperation", involving support for tasks such as the pricing of tenders, discussion of project schedules or report outlining.

The goal is to provide the right person with the right information at the right time. Typical applications are loans processing or insurance claims handling, where the case (loan, insurance claim) is distributed to different employees responsible for carrying out the various tasks in the handling sequence. As each case handler completes his/her task (such as loan approval) the necessary information is passed on to the person responsible for the next stage in the process. The system provides each participant with a job queue, and notifies them of new entries requiring their attention.

In general, the potential benefits from WtMS can be summarised as: • • • • • increased productivity through faster distribution of information; improved quality through consistent and standardised processes; improved customer service through faster response time; increased process control through monitoring and tracking ability; more integrated and effective use of IT resources. Although most of the applications of this technology are found in administrative domains, there are also many examples of engineering industries applying this technology.

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