By Rachel Bridgewater and Meryl Cole (Auth.)
Digital reference is an important part in twenty-first century reference carrier and the time for debate over its virtues and necessity has handed. This e-book makes a speciality of the sensible implementation of rapid messaging (IM), together with privateness and defense and its destiny strength. concentrating on busy practitioners who're searching for finished solutions approximately quick messaging particularly, instead of digital reference ordinarily, this booklet addresses questions from the fundamentals of what IM is and the way it operates to the extra advanced matters reminiscent of privateness and safety to its destiny strength as a robust candidate within the digital reference arena.
- Exclusively concerned with rapid messaging reference services
- Provides useful information regarding beginning and working a winning quick messaging reference service
- Includes major historical past details and in-depth dialogue of the wider concerns raised by means of quick messaging and quick messaging reference
Read Online or Download Instant Messaging Reference. A Practical Guide PDF
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Extra info for Instant Messaging Reference. A Practical Guide
Synchronous is not, by definition, preferred to or superior to asynchronous virtual reference. It is simply different. Software download required? Many cite the need to download software to use virtual reference services as a disadvantage. We would argue that while for a few it might be an obstacle, for most it would not, given the demographics of internet users today. 2 Virtual reference models at a glance E-mail Web-based chat IM Synchronous? No Yes Yes Software download required? No Sometimes Sometimes User familiar with technology?
IM software is almost always available as a free download. Some companies offer premium versions of their software for a fee; for example, Cerulean Studios’ Trillian software is free for the basic download and $25 for the ‘professional’ version. Web-based chat services, however, do have higher costs associated with them: these vary depending on the product, the number of users, the number of special features enabled, etc. Costs will often include a set-up fee in addition to an annual license and/or charge per ‘seat’ (user).
Erica Carlson Nicol, Washington State University Pullman) We imagine you were probably sold on the idea of instant messaging reference before you even picked up this book, and are ready to jump in and get your service started. ) and things you need to do with computers right away (set up accounts and download software). These two classes of activities interact with one another – a decision you make about staffing will affect choices you make about software, for instance – but we’re going to take each separately for now.